Course Description

Conflict management is a key competency that all leaders should acquire to maintain a positive workplace environment. While it is impossible to avoid all conflicts, it is possible to build a culture where conflicts are managed productively.

In this course, you will learn to identify the different causes of conflict in the workplace and various ways to minimise conflict so that team performance is not compromised. You will also learn the different conflict management strategies and how to facilitate conflict resolution.   

Learning Outcomes

After this course, you will achieve the following objectives:

• Identify healthy vs unhealthy conflicts and causes of conflicts in the workplace
• Apply conflict management strategies depending on the conflict situation
• Work with affected team members to resolve, monitor and review agreed actions to resolve conflicts (i.e., to apply steps to facilitate conflict resolution)
• Identify ways to minimise conflict that may affect team performance

Competency Mapping

CPE Category 'Others' = 1.0 CPE Hours

Viewing of E-Learning Course

Please note that this e-learning course is optimised for desktop browsers and may not be compatible with the web browsers of mobile devices and ISCA mobile app. We would encourage you to view and complete this e-learning course using your computers and laptops.