Course Description

Coaching is a key responsibility of effective leaders. The purpose of coaching is to improve an individual’s work performance. Effective coaching can lead to increased productivity, improved communication, increased staff loyalty and reduced stress and tension at the workplace.

This course will guide you through the key characteristics of effective on-the-job coaching. You will learn the essential skills to build rapport and trust with your staff. This course also aims to equip you with the different coaching techniques that you can apply to structure a meaningful coaching conversation to achieve productivity. 

Learning Outcomes

After this course, you will achieve the following objectives:

• Describe key characteristics and behaviours of an effective coach
• Identify the different types of coaching approach
• Apply essential interpersonal skills to build rapport and trust
• Use the "GROW" model to effectively structure a coaching conversation

Competency Mapping

CPE Category 'Others' = 1.0 CPE Hours

Viewing of E-Learning Course

Please note that this e-learning course is optimised for desktop browsers and may not be compatible with the web browsers of mobile devices and ISCA mobile app. We would encourage you to view and complete this e-learning course using your computers and laptops.